Customer Success Executive     

8K-15K/月      上海  |  1-3年  |  2022-03-29 10:13
职位诱惑:“全球公司,团队氛围佳”
职位描述
● Be an expert on system functions and features to become a strategic advisor for clients, continuously driving product value and ROI.
● Ensure that appropriate client contacts, documentation, reviews and projects, and risk are added to Gainsight and is kept up-to-date regularly.
● Lead regular account reviews with clients to ensure proper usage of the system, maintain communication on updates.
● Gather local client feedback and deliver feedback to product teams and to help prioritise projects and shape product roadmap.
● Anticipate and monitor dissatisfied accounts and ensure problems/issues are dealt with swiftly and appropriately.
● Complete all client follow-up training and adoption activities as well as system updates and changes to ensure renewal and growth.
● Identify opportunities for upsell and cross sell and nurture them through to handover to the sales team.
● Evaluate and document implementation plans and specifications. Project-manage incoming client requests alongside product, acting as the voice of the client.
任职要求
● Bachelor’s degree or equivalent experience in business, or related field.
● Minimum 2 years previous experience in Customer Success or On-boarding.
● Ability to perform within a fast-paced, multi priority setting.
● Customer-first mentality; ability to empathise and build customer loyalty.
● Strong technical aptitude and ability to learn new technologies quickly. Must be able to think strategically about change management and system integration.
● Strong critical thinking, analytical, and complex problem-solving skills.
● Highly motivated, “do-er” with a strong sense of collaboration, ownership, urgency and drive.
● Excellent interpersonal skills for phone troubleshooting and writing skills through email.
● Excellent time management and communication skills.

You’ll be our rockstar if:
● Experience working in the Fashion, Luxury or Beauty industry.
● Exposure to global customers and an understanding of international markets is desirable.
● Experience with delivering on-site training and webinars strongly preferred.

关于PARKLU

PARKLU是连接国际品牌和国内自媒体推广渠道的互联网平台。我们有充满活力的年轻团队,欢迎你的加入!

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PARKLU

上海 |  10-50人

营销代理商
职位地址
Room 408~409, 4F Silver Court, No.85 Taoyuan Road